FLEMINGTON DIRECT HOW TO ORDER AND RELATED QUESTIONS

1. WHEN DO I NEED TO ORDER BY?
2. WHAT DOES IT COST?
3. HOW DO I PAY?
4. WHEN IS IT DELIVERED? DO I NEED TO BE HOME?
5. WHATS INCLUDED?
6. HOW DO I TELL YOU WHAT I WANT?
7. WHAT IF I MAKE TOO MANY SELECTIONS FOR MY BOX SIZE?
8. AM I LOCKED IN TO A CONTRACT?
9. CAN I GET MY ORDERS TO ARRIVE AUTOMATICALLY?

1. WHEN DO I NEED TO ORDER BY?

4pm the day before your set delivery day

When you first order the website will allocate you a delivery day based on when our drivers deliver to your area. Every time you order, your order will arrive on this day. You just need to put a web order through before 4pm the day before your set delivery day so that we have time to process your order. E.g. if our drivers service your area on Wednesday, you need to web order before 4pm on Tuesday.  

Reminder to Order Emails

Each week – you will be sent a “reminder to order” email that will include information about produce news, competitions, recipes and ordering tips. It will include a reminder of the 4pm deadline for you and will arrive in your inbox 2 days before the 4pm deadline to give you plenty of notice to order. If you are not ordering that week, just ignore the reminder.

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2. WHAT DOES IT COST?

Delivery Charges

Delivery is FREE!! Anywhere in Sydney, Campbelltown, South Coast and Central Cost areas

Box Dimensions / Price

We use the same size box and fill it to varying levels to assist us when stacking boxes into our delivery vans for safe delivery.
Our box dimensions are: 30cm high,50cm long and 30cm deep.

Variation in Prices

The only time price would vary would be if you order ‘extras’. These are items that incurr an additional charge and are not part of your set box room - they will be either on top of the allocated box produce or in an additional small box. These are things like eggs. We charge $3 / half dozen, and this would increase the set box price by $3 if you select them.

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3. HOW DO I PAY?

Payment Methods

Credit card payment - is the only payment method we accept. We process all payments on Friday evenings when all orders have been received. With most bank processing times – you should see movement on your card the following Tuesday / Wednesday after delivery.

You only need to provide your credit card details once and then each time you order, you card will be used as the payment source for the order.

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4. WHEN IS IT DELIVERED? DO I NEED TO BE HOME?

Delivery Times

Our delivery times are between 12pm - 7.30pm. We cannot give specific times as it depends on where your delivery falls on a drivers run, the number of boxes to be packed on the day, traffic conditions and even... tricky house to find can hold up our drivers. REMEMBER though, you do not need to be home to receive your delivery, we can leave your order in a designated place- for most customers this is the front door.  

Delivery Instructions

You do not need to be home to accept delivery. All deliveries are left at your front door if you are not home when we drop it off. Our boxes are brown without logos, so theft is never an issue. If the front door is not convenient for you – please leave us short delivery instructions for the driver when you place your order.

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5. WHATS INCLUDED?

Box Content.

The content of the box reflects your selections from our website.

We provide seasonal fruit and vegetables and all the normal staples. We include all your produce selections marked as YES and none that you have selected as NO and any remaining box room is filled with the best seasonal produce available on the day (filler).

Filler

The market dictates what we use as filler. It is the best seasonal fruit and veg on the day. It may change slightly but it normally includes all your normal staples such as potatoes, lettuce, onions, apples, oranges, pears etc and seasonal items such as grapes, nectarines, peaches (in summer months) etc. There is no definitive way of providing a list of filler items – as it does depend on the market conditions on the day. Rest assured we will give you a great variety of seasonal items and staples.

Extras – special produce items

We provide EXTRA’s – which are special produce items that can be included in the box for an additional charge on top of the set box price. These include items such as Eggs, Cherry tomatoes, Strawberries, Avocado, Mango, Chillies, Ginger etc. Our list of extra’s and there price may change as market conditions change so it is best to place an order link to take a look at the extras list and the prices they incur.

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6. HOW DO I TELL YOU WHAT I WANT?

Produce Selections - Yes / No / Blanks-no marked selection choice

When you place your order you need to indicate YES to the items you would like and NO to the items you don’t like. Its best to leave as many selections blank as possible so that we can provide you with the best seasonal fruit and veg on the day to fill the remaining box room (FILLER).

e.g. In the example below – i have selected YES to carrots (1 serve), NO to onions, YES to red apples (2 serves = 8-12 apples) and I have left peaches and plums blanks.

Serving quantities (how much of each)

Flemington Direct operates in serving quantities. Each produce line has its standard serving quantity listed. E.g. corn 1 serve = 2 cobs of corn. Depending on how many cobs you would like you would adjust the serving quantity number.

In this example I would like 4 cobs of corn (1 serve is 2 cobs so, 2=serves is 4 cobs).  

Unavailables

If something is unavailable on the day – it will be marked N/A on your packing sheet that comes inside the box. If it is going to be unavailable for a while we will list it in the important information section (bottom typed section) of your packing sheet and you will not be able to order it from the website.

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7. WHAT IF I MAKE TOO MANY SELECTIONS FOR MY BOX SIZE?

Overfull Orders

Its best to think of the following table when ordering to ensure that you do not make too many YES selections – if this happens we may run out of room to put everything in your order and you may miss out on much needed items. If ever in doubt email admin@flemingtondirect.com.au and ask them to include a note with your order that states “if Overfull please increase my box size”. This will cover you for all overfull orders and ensure that everything you select is included.

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8. AM I LOCKED IN TO A CONTRACT?

Flexibility

We are very flexible. You choose how often you get a box, what goes in the box, and what type of box you would like. When you next get an order depends on when you next place an order – its all up to you!

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9. CAN I GET MY ORDERS TO ARRIVE AUTOMATICALLY?

Automatic Orders

If you would like to save loads of time on remembering to order your fruit and veg we have an automatic delivery service – which means you can set up a saved order that will come out to you each week or fortnight. This means you do not need to remember to jump on the website to place your order, you will never miss the 4pm deadline and you will save loads of time as it will arrive automatically.

Can I make  changes to my saved automatic order?

YES! You can make changes to your saved automatic order by logging into account and placing the updated order. These changes will be saved as your new automatic order until you change it again.  

How do I skip my automatic delivery?

If you would like to skip your automatic order all you need to do is email admin@flemingtondirect.com.au and write the date you would like to skip and the date you would like to resume.

E.g “skip 05/03/2008 resume 02/04/2008”. Its that simple. We will then resume orders on the date stated.

What if I forget to skip my delivery?

The order will arrive automatically and this order will incur a charge.

Frequent Fruiters Program

The Frequent Fruiters Loyalty program is available to customers who receive automatic orders.

Automatic orders are where your order comes out automatically each week or fortnight – you set a standard saved order and adjust it as needed. 

If you love your saved automatic order, then the fruit and veg you love will arrive automatically. This means you spend ZERO time on ordering fruit and veg. That's what we call being "THE TIME RICH".

If you have any other questions about our service, please put our staff to the test and shoot us an email to admin@flemingtondirect.com.au

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